HOW CAN QUERY THE STATUS OF MY ORDER?

Once you have placed an order and paid we shall process your order and contact the courier for delivery. When we receive the tracking number we will update your order with tracking details.

If you are unsure on the process Call us on 082 482 0007 or email us at aadilez@neatideas.co.za. We will track your order and return your call with an estimated time of delivery.

We have partnered up with parcelspot.com. The couriers partnered by parcelspot.com are Globe Flight, Worldnet Logistics, DSV, CourierIT.

How long do I have to wait before I receive my order?

If we have the item in stock and your order is confirmed, it will take approximately 3 to 5 working days, dependant on delivery option chosen when purchasing.

Can a refund be requested on any product that was purchased?

Yes, as long it is unused and in original packaging we will gladly do a refund or replacement. We cannot exchange or refund a product that has been used or opened

HOW DO I RETURN AN UNWANTED ITEM FOR EXCHANGE?

Please contact us on 082 482 0007 or email us on aadilez@neatideas.co.za to facilitate any product queries or assist in the process of returns.